The downloaded encrypted files should be opened directly from the containing folder instead of the browser download queue. In the latter case, you’ll get an error message since encrypted files are incompatible with browsers.
Download the latest version of FileOpen Plugin for your OS;
Open the document via Adobe Reader. The plugin doesn't support other PDF readers;
Fill in your data room credentials into the Email and Password fields;
In case of two-factor authentication, fill out the second field in the following format: password#SMS code
We recommend keeping one encrypted file open, in case you plan to work with multiple encrypted documents. This way, you won't have to enter your credentials each time you open a new file. Make sure to close all files once you're done.