A common reason for the error

Depending on your operating system's version, a similar error may occur when opening a downloaded archive with your project documents.

Usually, it happens when the archive incorporates files with long paths.

A long path is the total file name that consists of the local disk/flash drive name, root folder name, names of folders/subfolders, filename, file extension, and exceeds 260 symbols.

Unlike the virtual data room, Windows OS / Mac OS restrict actions with such files.


How to open an archive with long paths

Using 7-ZIP

You may open archives containing long paths and safely extract all documents using a 7-ZIP utility, despite their path length. It works as any regular file archiver.

Just click the Extract button to unarchive the downloaded documents:

Please mind that the operating system may still restrict access to the extracted files with long paths, while the rest can be accessed seamlessly.

If you face difficulties opening some of the extracted files, please shorten the folders/subfolders names leading to the file destination.

Using Total Commander

This tool is also capable of opening archives that contain files with long paths. Please follow this link to download it.

You will be able to rename files with long paths and copy/paste them to the required location.

Using the iDeals VDR Desktop application, you can download the data room's contents in the original format into a folder instead of a ZIP-archive. However, in this case, access to the files with long paths will still be restricted by Windows/Mac OS, and you will need to shorten the names.

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