Billing questions

Most frequently asked questions about subscription, invoices, and payments

8 articles in this collection
Written by Lily and Valerie

Payment of the invoice

Learn about available payment methods and how to pay your invoices

Written by Lily
Updated over a week ago

Choosing iDeals office for the payment

Learn which iDeals office you should choose when paying the invoice online

Written by Lily
Updated over a week ago

Charges from the credit card

Learn why your credit card can be charged automatically

Written by Lily
Updated over a week ago

Canceling iDeals subscription

Learn how to close your iDeals account and stop billing

Written by Valerie
Updated over a week ago

Payments for data rooms not in use

Why have I received a new invoice if I no longer use the project

Written by Lily
Updated over a week ago

Charges for additional data uploads

What is the additional data loading charge for

Written by Lily
Updated over a week ago

Cause of frozen projects

Why the project could be frozen; how to resolve and avoid it in the future

Written by Lily
Updated over a week ago

Payment refund

Refund policy and how to request a refund

Written by Lily
Updated over a week ago