Troubleshooting

Most common issues that may occur and how to troubleshoot them

9 articles in this collection
Written by Lily and Denis

Corporate restrictions

Troubleshooting issues when iDeals website is blocked or emails are not received: company's firewall, proxy/VPN settings, etc.

Written by Lily
Updated over a week ago

Collecting logs in different web browsers

Written by Lily
Updated over a week ago

Errors when opening IRM-encrypted files

Troubleshooting: MS Office settings and corporate restrictions

Written by Lily
Updated over a week ago

Collecting Windows event logs

Written by Lily
Updated over a week ago

Possible reasons for unsuccessful login attempts

Troubleshooting the most common issues that may occur during sign-in

Written by Lily
Updated over a week ago

Password reset

Learn how to restore access to your account in case of forgot password, and troubleshoot basic issues that may occur

Written by Denis
Updated over a week ago

Uploading issues

Troubleshooting: failed uploads; file's size or overall upload volume

Written by Lily
Updated over a week ago

Cannot open downloaded data room archive

Troubleshooting: Windows cannot open the folder / the compressed (zipped) folder is invalid

Written by Lily
Updated over a week ago

Document cannot be converted by the system

Troubleshooting: corrupted files; possible reasons why the document cannot be viewed online; supported file formats

Written by Lily
Updated over a week ago