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All Collections
Troubleshooting
Troubleshooting
Most common issues that may occur and how to troubleshoot them
9 articles in this collection
Written by
Lily
and
Denis
Corporate restrictions
Troubleshooting issues when iDeals website is blocked or emails are not received: company's firewall, proxy/VPN settings, etc.
Written by
Lily
Updated over a week ago
Collecting logs in different web browsers
Written by
Lily
Updated over a week ago
Errors when opening IRM-encrypted files
Troubleshooting: MS Office settings and corporate restrictions
Written by
Lily
Updated over a week ago
Collecting Windows event logs
Written by
Lily
Updated over a week ago
Possible reasons for unsuccessful login attempts
Troubleshooting the most common issues that may occur during sign-in
Written by
Lily
Updated over a week ago
Password reset
Learn how to restore access to your account in case of forgot password, and troubleshoot basic issues that may occur
Written by
Denis
Updated over a week ago
Uploading issues
Troubleshooting: failed uploads; file's size or overall upload volume
Written by
Lily
Updated over a week ago
Cannot open downloaded data room archive
Troubleshooting: Windows cannot open the folder / the compressed (zipped) folder is invalid
Written by
Lily
Updated over a week ago
Document cannot be converted by the system
Troubleshooting: corrupted files; possible reasons why the document cannot be viewed online; supported file formats
Written by
Lily
Updated over a week ago