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Troubleshooting

Troubleshooting

Most common issues that may occur and how to troubleshoot them

Lily avatar Denis avatar
9 articles in this collection
Written by Lily and Denis

Corporate restrictions

Troubleshooting issues when iDeals website is blocked or emails are not received: company's firewall, proxy/VPN settings, etc.
Lily avatar
Written by Lily
Updated over a week ago

Collecting logs in different web browsers

Lily avatar
Written by Lily
Updated over a week ago

Errors when opening IRM-encrypted files

Troubleshooting: MS Office settings and corporate restrictions
Lily avatar
Written by Lily
Updated over a week ago

Collecting Windows event logs

Lily avatar
Written by Lily
Updated over a week ago

Possible reasons for unsuccessful login attempts

Troubleshooting the most common issues that may occur during sign-in
Lily avatar
Written by Lily
Updated over a week ago

Password reset

Learn how to restore access to your account in case of forgot password, and troubleshoot basic issues that may occur
Denis avatar
Written by Denis
Updated over a week ago

Uploading issues

Troubleshooting: failed uploads; file's size or overall upload volume
Lily avatar
Written by Lily
Updated over a week ago

Cannot open downloaded data room archive

Troubleshooting: Windows cannot open the folder / the compressed (zipped) folder is invalid
Lily avatar
Written by Lily
Updated over a week ago

Document cannot be converted by the system

Troubleshooting: corrupted files; possible reasons why the document cannot be viewed online; supported file formats
Lily avatar
Written by Lily
Updated over a week ago
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